Apprentice Customer Care Advisor

Ukay Energy - a little about us...

A leading independent fuel supplier, specialising in the delivery of quality fuel products with reliability, efficiency and trust.

Founded in 2000 by owner and CEO Antony Iameo, Ukay Energy has spent the last 20+ years building a solid reputation based on delivering quality fuel products with reliability, efficiency and trust. With our depots and fleet of vehicles based in the South East of the UK. Along with nationwide partners, we cater for any customer, anywhere in the UK, from domestic home heating oil to large commercial businesses.

We are currently recruiting for an Apprentice Customer Care Advisor to join our busy and friendly team in Kelvedon, Colchester.

Job Role:

Whilst studying for your nationally recognised Level 3 Customer Service Specialist Apprenticeship, you will carry out customer service and administrative support duties.

Training and support for this Apprenticeship will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

The responsibilities we'll trust you with:

• Making outbound sales calls to grow and expand our customer base
• Follow up on leads
• General system work/management
• Handle incoming queries via phone and email
• Provide clear and accurate information to customers
• Supporting with day to day administration tasks.
• Learn to use internal systems and assist with managing customer accounts

What we want from you:

• You will possess a bubbly and confident telephone manner
• Have a confident and friendly approach
• Positive, can-do attitude
• Willingness and eagerness to learn
• Good IT skills
• Lots of common sense!

Desired skills and qualifications:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications required

• GCSE English (Grade 4) desirable
• GCSE Maths (Grade 4) desirable

Career Prospects

Successful completion of this apprenticeship will provide career development opportunities which may include working within sales or procurement.

Other things to consider

Due to our location, it is preferable that you have your own transport.

For details of Apprenticeship minimum wage, please see: https://www.gov.uk/national-minimum-wage-rates

IMPORTANT: In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education

Get to know us a little better - visit our website at www.ukayenergy.co.uk

Job Types: Full-time, Apprenticeship

Pay: £13,741.00 per year

Work Location: In person